Frequently Asked Questions

Real answers to common questions about timelines, log numbers, paperwork, and interviews

How long does the NYC housing lottery process take?

Timelines vary wildly. Some applicants receive interview invites within four months, while others sit on a log number for years. Projects release batches of numbers whenever they have vacancies, so treat every lottery as a long game. Track each application in a spreadsheet, keep documents updated, and apply to fresh opportunities while you wait.

What does my log number mean?

The log number is your randomized spot in line once you submit an application. Lower numbers get called first, but developers skip around for preferences (mobility, community board, municipal employees) and will invite extra households in case people drop out. Save the confirmation email, check Housing Connect weekly, and add reminders inside our alert dashboard so you never miss a follow-up.

Why was I rejected after submitting documents?

Most denials come from income swings that push you outside the AMI band: overtime, bonuses, freelance gigs, child support, or large bank transfers. Another common issue is missing pages in bank statements or unsigned returns. Before uploading, match your gross income to the posted band (use our AMI calculator) and include explanation letters for anything unusual.

How do I calculate my AMI?

AMI is tied to household size and total gross income, updated annually by HUD. Lotteries then target slices like 40%, 60%, or 80% AMI. Use our AMI calculator to compare your household income to the latest charts and read the dedicated guides for each AMI band to understand rent caps and asset rules.

Does credit matter for Housing Connect?

Housing Connect itself doesn't check credit, but property managers typically run a soft or hard pull once you submit documents. Imperfect credit isn't an automatic denial, yet recent evictions, large unpaid debts, or no credit history might require guarantors or extra references. Prepare letters that explain any blemishes and gather proof of repayment agreements before your interview.

How can I increase my chances of getting picked?

You can't hack the randomization, but you can expand the funnel. Apply to every lottery that matches your income, borough, and household size, especially those where you qualify for preferences (live/work in the community, disability, etc.). Turn on alerts so you never miss an opening and keep your Housing Connect profile updated so you're not skipped for incomplete data.

What documents do I need?

Expect government-issued IDs, Social Security cards, two years of tax returns plus W-2s/1099s, the most recent six pay stubs, 3–6 months of bank statements, proof of assets, lease history, and documentation for preferences (Mobility, Vision/Hearing, CB preference, etc.).

What happens at the interview?

Interviews are compliance meetings, not guarantees. You'll review every line of your application with the marketing agent, explain income changes, and sign disclosure forms. Bring originals plus copies, organized in labeled folders. If something changed—new job, reduced hours, bonus—say it upfront so they can recalculate immediately instead of denying you later.

Is the NYC housing lottery rigged?

It often feels rigged because supply is tiny compared to demand. In reality, lotteries are audited random drawings, but preferences and documentation mistakes knock people out quickly. The best defense is preparation: accurate income numbers, fast responses, and verified documents.

Are the apartments worth it?

Most winners say yes—the rent savings outweigh the paperwork. Still, expectations matter: some units are smaller than market-rate comparables, amenities might be limited, and management varies. Read building reviews, ask residents about maintenance, and decide if the commute or finishes work for your household before signing.

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