This is the longest and most unpredictable phase. Even with a low log number, you might wait 6-18 months before HPD contacts you for documents.
HPD processes applicants in strict log number order. If you have log number 450, all 449 applicants ahead of you must be processed first.
Many early-log-number applicants are disqualified during document review due to income changes, incomplete paperwork, or failure to respond. This moves you up the list—but it takes time.
When your number is called, you'll receive a letter or email requesting extensive documentation within 10-14 days. This deadline is firm. Missing it moves you to the bottom of the list.
Required documents typically include: Last 2 years of federal tax returns, last 4 consecutive pay stubs, employer verification letter, bank statements (2 months), Social Security cards for all household members, birth certificates, proof of NYC residency, photo ID for all adults.
Common reasons for delay: HPD is understaffed and processing hundreds of document packets. Each application requires manual review by HPD analysts who verify income calculations, household composition, and eligibility.
Income verification is particularly slow. HPD may call your employer to confirm salary, request additional documentation if income is complex (self-employment, multiple jobs, benefits), and cross-reference your documents with IRS and Social Security databases.
How to prepare: Gather all documents before you're asked. Create a digital folder with scanned copies of everything. Respond within 24-48 hours of the request, not 10 days. Speed demonstrates seriousness and can expedite your processing.