You have leverage: Once you're approved for a lottery apartment, you can (and should) research the building thoroughly before signing. You're not obligated to accept the offer.
Step 1: Visit the building in person. Tour the neighborhood at different times of day (morning commute, evening, weekend). Check for safety, cleanliness, noise levels, and access to transit and amenities.
Step 2: Read HPD filings. Search the building address on the NYC HPD website to see violation history, complaints, and outstanding issues. Red flags: multiple unresolved violations, frequent tenant complaints, ongoing litigation.
Step 3: Talk to current residents. Knock on doors or catch residents in the lobby. Ask about management responsiveness, maintenance quality, building noise, security, and overall satisfaction.
Step 4: Request maintenance logs. Ask the property manager for a record of maintenance requests and response times. If they refuse or provide vague answers, that's a red flag.
Step 5: Inspect your assigned unit. Check for water damage, mold, pest signs, broken appliances, heating/cooling function, and overall cleanliness. Document everything with photos.
Step 6: Review the lease carefully. Look for hidden fees (parking, laundry, utilities), subletting restrictions, guest policies, and pet policies. If anything is unclear, ask for clarification in writing.
Step 7: Google the property management company. Read reviews on Google, Yelp, and tenant forums. If the company has a pattern of tenant complaints, consider whether you want to deal with them for years.
Red flags that should make you reconsider: Building has 20+ HPD violations, residents report management is unresponsive, visible signs of disrepair (broken elevators, trash in hallways, graffiti), property manager is evasive or hostile.
When to walk away: If the building has serious safety issues, unresponsive management, or living conditions that don't meet your standards, you can decline the offer. You'll move to the bottom of the log number list but won't be permanently disqualified.